Tom Bach

 

Tom Bach has spent his career helping organizations impact their customers in a positive manner.  He is recognized for his high energy, humorous and audience interactive presentations.  He creates an environment where learning is fun.

Tom Speaks from experience!  He began his twenty-seven year career with Special Service Systems, Inc as Director of Marketing, working with the petroleum and banking industries to cut costs and improve profitability in their credit card departments.  As vice president of Marketing and Human Resources, he worked with staff and mangement to create  an environment of high morale and enthusiasm.  Within two years of implementing a comprehensive CSR training program, turnover was cut from 113% to 15%.  Customer retention increased by 50%.

Tom is a member of the National Speakers Association, American Society for Training and Development, Society of Consumer Affairs Professionals and Toastmasters International.

If youre looking for an energetic, presenter who is committed to reaching the goals of your next meeting, Tom Bach is your ideal choice.

                                         Service Impacts

Service Impacts' expertise is in the areas of customer loyalty and presentation skills. We approach all of our activities with enthusiasm and a sincere desire to improve the skills and attitudes of those we serve.

At Service Impacts, the most important person in your business is the person who works with your customer. Effective customer service skills and techniques to handle change are essential in creating a productive workplace, which ultimately produces an increase in productivity and profitability.

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